1. Overview
These Terms of Service ("Agreement") govern the use of services provided by Assist AI ("Company", "we", "us"). By purchasing or using our services, the client ("Client", "you") agrees to be bound by these terms.
2. Services Provided
Assist AI provides AI-powered receptionist and client communication services, including but not limited to call handling, appointment booking assistance, and workflow automation.
3. Fees and Payment Terms
3.1 Onboarding Fee
A one-time onboarding fee is required prior to the commencement of any setup, configuration, or implementation work.
- This fee is non-refundable once onboarding work has begun.
3.2 Monthly Subscription
A recurring fee per month will be charged.
- Billing begins on the first day the AI agent goes live.
- Billing recurs monthly unless terminated in accordance with this Agreement.
4. Contract Term
4.1 Minimum Commitment
This Agreement is subject to a minimum term of twelve (12) months starting from the agent go-live date.
4.2 Early Termination
If the Client terminates the Agreement before the end of the 12-month term:
- The Client agrees to pay an early termination fee equal to the lesser of three (3) months of service fees or the remaining balance of the contract term.
- This amount is due immediately upon termination.
- The onboarding fee is non-refundable and is not credited toward any early termination fee or remaining contract balance.
5. Go-Live Definition
"Go-live" is defined as the point at which the AI receptionist system is deployed and actively handling client interactions in a live business environment.
6. Client Responsibilities
The Client agrees to:
- Provide accurate and timely information required for setup and operation.
- Maintain access to necessary systems, including calendars, phone systems, and CRM platforms where applicable.
- Review and approve configurations in a timely manner.
- Use the service in compliance with all applicable laws and regulations.
Failure to provide required access or information may delay onboarding but does not waive any fees.
7. Service Limitations
The Client acknowledges that:
- The AI system is not guaranteed to be error-free.
- Performance may vary based on input quality, integrations, and external systems.
- The service is an assistive tool and does not replace human oversight where required.
Assist AI is not liable for missed bookings, incorrect responses, or business losses resulting from system limitations.
8. No Guarantees
We do not guarantee:
- Revenue increases.
- Lead conversion rates.
- Specific business outcomes.
The service is provided as a tool to improve efficiency and operations.
9. Refund Policy
- The onboarding fee is non-refundable once work has commenced.
- Monthly fees are non-refundable once billed.
10. Suspension or Termination by Company
We reserve the right to suspend or terminate services if:
- Payments are missed or declined.
- The Client violates these terms.
- The service is used in a way that is unlawful or abusive.
11. Limitation of Liability
To the maximum extent permitted by law:
- Assist AI shall not be liable for indirect, incidental, or consequential damages.
- Total liability shall not exceed the amount paid by the Client in the preceding three (3) months.
12. Modifications
We reserve the right to update these Terms at any time. Continued use of the service constitutes acceptance of any updated terms.
13. Governing Law
This Agreement shall be governed by the laws of the applicable jurisdiction in which the Company operates.
14. Acceptance
By completing payment and/or using the service, the Client acknowledges that they have read, understood, and agreed to these Terms of Service.